Issues [Incredimail]with new provider

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Issues [Incredimail]with new provider

Postby dixita » Sat Jun 24, 2017 11:24 am

Hello Any one there???
I m wondering if anyone will facilitate ME with thhis drawback.

I recently modified net suppliers, from Primus to Bigpond, and suddenly my Incredimail programme ( that I actually have used for fifteen years or so) has started giving ME the message " Socket error 6001 port 587 given file couldn't be decrypted"

After abundant time spent making an attempt to induce it to figure I downloaded spirit, place all the mandatory specs in and it works fine. With precisely the same specs, pop smtp, ports etc in Incredimail, it still offers ME an equivalent message.

It's very frustrating, and affirmative I actually have gone all the way through Incredimails facilitate pages, however within the finish it simply tells ME to contact the web supplier, World Health Organization tells ME that they can not facilitate as a result of Incredimail isn't one among their supported programmes.!!!

I am running Windows seven on a portable computer, many area on the disk, no funny games or rubbish downloaded, simply chiefly use it for work.
Appreciate any suggestions.

Dixita Patel

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Re: Issues [Incredimail]with new provider

Postby IncrediModerator » Sun Jun 25, 2017 11:56 am

To address this issue, I would like you to reconfigure your email account using the "Email Setup Wizard":

1. In the main IncrediMail window, click on "Tools" and select "Email Accounts".

2. Choose your account, click on "Remove". To reconfigure the account, click on "Add".

3. In the Account Wizard window, choose "Let me configure settings myself", and click on "Next".

4. Please choose your email service provider. If it is not listed, click on "Other".

5. Follow the instructions to setup your account.

Note: Make sure the password you have entered is identical to the one your mail provider has given you.

If the problem continues, I would like you to create a new identity in IncrediMail and see if you still encounter the same problem.
To create a new identity, please click on Tools > Identities > New Identity.
Set up your identity, and check to see if problem continues to occur in the new identity.

Please note that I would like you to configure the same email address in your new identity, there is no need to create a new email address. While the identity name should be different, the email address should be exactly the same.

As everything is being done in the new identity, none of the data and settings in your original identity should be affected.

To switch back to your original identity, simply click on Tools > Switch Identity, select the appropriate identity, and click on OK.

Please let me know the results.
Best regards,

IncrediMail Customer Support

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