IncrdiMail Update doesn't work

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RustyNM
IncrediUser
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Posts: 25
Joined: Sun Feb 07, 2010 6:26 am

IncrdiMail Update doesn't work

Postby RustyNM » Wed Mar 09, 2011 11:49 pm

Your IncrediMail Version: 2.0
Your Internet Browser Type: FireFox 3.5
Your Operation System: Windows 7

What have you done before the problem occurred?
Nothing.

If you receive any error message, please quote it precisely:


Please provide a full description of the problem:
When I start IncrediMail, a splash screen comes up "IncrediMail Update" with an "Upgrade Now!" button (large) and "Remind Me Later" and "Install" buttons (small). When I click the "Upgrade Now!" or "Install" button it says "Please wait" and then Incredimail ends and nothing else happens (ever). When I go to "Check for updates" via the Help/About route, the same thing happens when I click on the "Upgrade Now!" or "Install" buttons. What do I need to do?

User avatar
cdenice
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Posts: 2212
Joined: Wed Jan 13, 2010 6:04 am
Location: Long Island, NY

Re: IncrdiMail Update doesn't work

Postby cdenice » Thu Mar 10, 2011 2:08 am

Hi,

Try to reinstall Incredimail using the latest full setup file. Use the link below.
http://www.incredimail.com/english/down ... =fullsetup
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HELP !!!
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RustyNM
IncrediUser
IncrediUser
Posts: 25
Joined: Sun Feb 07, 2010 6:26 am

Re: IncrdiMail Update doesn't work

Postby RustyNM » Thu Mar 10, 2011 7:54 am

If I reinstall IncrediMail will it save my accounts and configuration or do I need to do that on my own?

moonstar
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 2386
Joined: Thu Nov 12, 2009 12:45 pm

Re: IncrdiMail Update doesn't work

Postby moonstar » Thu Mar 10, 2011 9:42 am

Your personal data remains unchanged during Updates and Upgrades.

All that is replaced is the program files which run the program, so you shouldn't have any problem with this.
Best regards,

Moonstar
IncrediMail Customer Support

Image Image

RustyNM
IncrediUser
IncrediUser
Posts: 25
Joined: Sun Feb 07, 2010 6:26 am

Re: IncrdiMail Update doesn't work

Postby RustyNM » Tue Mar 22, 2011 8:49 pm

Installing the new program worked.
Thanks


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