
messages won't load
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messages won't load
My messages won't load. I just keep a seeing a circle going around and around. I can't delete any of them either. I hope you can help. BTW I have 129,000 messages! 

- IncrediModerator
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Re: messages won't load
Such unusual issues can often be solved by deleting the IncrediMail "Runtime" folder.
To delete the Runtime folder, please run the following executable:
http://www2l.incredimail.com/contents/s ... el_run.exe
When done, open IncrediMail and check the results.
To delete the Runtime folder, please run the following executable:
http://www2l.incredimail.com/contents/s ... el_run.exe
When done, open IncrediMail and check the results.
- IncrediModerator
- Site Moderator
- Posts: 7202
- Joined: Wed Aug 12, 2009 2:58 pm
Re: messages won't load
If the problem continues, please run the following executable:
http://www2l.incredimail.com/contents/s ... _index.exe
Once finished, you must keep IncrediMail open for at least 24 Hours to complete the indexing.
Note: You may minimize the IncrediMail window in the Windows taskbar so that you can work with other programs in the meantime.
Please let me know the results.
http://www2l.incredimail.com/contents/s ... _index.exe
Once finished, you must keep IncrediMail open for at least 24 Hours to complete the indexing.
Note: You may minimize the IncrediMail window in the Windows taskbar so that you can work with other programs in the meantime.
Please let me know the results.
Re: messages won't load
I'm still seeing the circle go round and round and can't load or delete messages. What should I do next? Thanks.
- IncrediModerator
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- Posts: 7202
- Joined: Wed Aug 12, 2009 2:58 pm
Re: messages won't load
To further address this issue, I would like you to create a new identity in IncrediMail and see if you still encounter the same problem.
To create a new identity, please click on Tools > Identities > New Identity.
Set up your identity and see if the problem continues to occur in the new identity.
Please note that I would like you to configure the same email address in your new identity, there is no need to create a new email address. While the identity name should be different, the email address should be exactly the same.
As everything is being done in the new identity, none of the data and settings in your original identity should be affected.
To switch back to your original identity, simply click on Tools > Switch Identity, select the appropriate identity, and click on OK.
Please let me know the results.
To create a new identity, please click on Tools > Identities > New Identity.
Set up your identity and see if the problem continues to occur in the new identity.
Please note that I would like you to configure the same email address in your new identity, there is no need to create a new email address. While the identity name should be different, the email address should be exactly the same.
As everything is being done in the new identity, none of the data and settings in your original identity should be affected.
To switch back to your original identity, simply click on Tools > Switch Identity, select the appropriate identity, and click on OK.
Please let me know the results.
Re: messages won't load
Now getting an error message: Failed to connect to the incoming server:'inbound.att.net'. Please try later.
Re: messages won't load
And:musiclady wrote:Now getting an error message: Failed to connect to the incoming server:'inbound.att.net'. Please try later.
Socket Error: 10054, Port: 995, Protocol: POP.An existing connection was forcibly closed by the remote host.
- IncrediModerator
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- Joined: Wed Aug 12, 2009 2:58 pm
Re: messages won't load
To address this issue, please try configuring your firewall/anti-virus software as instructed in our online article at:
http://support.incredimail.com/entries/ ... ncrediMail
Please let me know the results.
http://support.incredimail.com/entries/ ... ncrediMail
Please let me know the results.
Re: messages won't load
I don't know how to do this. Thanks.
Re: messages won't load
What ports do I open?
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