file extension .ima is not associated with incredimail


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file extension .ima is not associated with incredimail

Postby nrgarnett » Tue Jan 17, 2012 12:17 am

Your IncrediMail Version: 2
Your Internet Browser Type: Internet Explorer 8
Your Operation System: Windows 7

What have you done before the problem occurred?
Due to problems with IM (crashes when sending mail, not able to cut and paste) decided to remove and re-install

If you receive any error message, please quote it precisely:
No Errors but ima, s,n,i,w,f,k,e messages

Please provide a full description of the problem:
I have tried all the suggestions on this thread but to no avail, this included included using the IM total removal tool before re-installing....Regards....Nigel
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Re: file extension .ima is not associated with incredimail

Postby moonstar » Tue Jan 17, 2012 9:17 am

Please state the exact steps you have taken and the exact error message so we can assist you.
Best regards,

Moonstar
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Re: file extension .ima is not associated with incredimail

Postby nrgarnett » Tue Jan 17, 2012 4:23 pm

Over a long period of time I have had IM crashing when using 'send'......also unable to use copy / paste. Decided to remove and re-install IM, it was after this action that I got the following message:-

"It appears that the file extension *.ima* is not associated with incredimail. This file is required by incredimail to work properly. Would you like to make it associated with incredimail." This is message is repeated ims,imn,imi,imw, imf,imk and ime. it occurs every time the system is rebooted, IM doesn't auto restart, when you click on the IM tab the messages start to appear.

Regards

Nigel
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Re: file extension .ima is not associated with incredimail

Postby moonstar » Tue Jan 17, 2012 5:44 pm

To make sure 'ima' files are associated with IncrediMail, please try the following:

1. Right-click the IncrediMail Tray Icon and select 'Exit'.

2. Right-click on the IncrediMail shortcut and select 'Run as Administrator'.

3. Reboot your computer, and run IncrediMail.

Please Note: If you receive an Error Message after doing so, please restart your computer again.
Best regards,

Moonstar
IncrediMail Customer Support

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Re: file extension .ima is not associated with incredimail

Postby nrgarnett » Tue Jan 17, 2012 6:49 pm

when I selected 'run as admin' i got the ima message and rebooted and got the same message after reboot and starting IM.

Regards

Nigel
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Re: file extension .ima is not associated with incredimail

Postby GaryT » Thu Jan 19, 2012 12:57 am

First off, if you are using ACT! - it uses .ima whch will make IncrediMail show that it is not associated with the extention.

The work around is to click on Start, Default Programs, then choose "Associate a file type or protocol with a program".
Scroll down to ".ima". If it doesn't show "IncrediMail Content Importer" then click on "Change Program". Click on "Browse"
and go to C:\Program Files\IncrediMail\Bin and select the file "ImpCnt". It will now be associated with IncrediMail.
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Re: file extension .ima is not associated with incredimail

Postby nrgarnett » Thu Jan 19, 2012 1:25 am

Hi Gary,

The only one I can find is "imc" (IM setup) which isn't one of the problem extentions, none of the other .im? extentions files are there.

Regards

NIgel
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Re: file extension .ima is not associated with incredimail

Postby Frenchie » Wed Jan 25, 2012 5:35 pm

We have created a special utility to correct this issue:

Click here to correct the '.ima' association issue.

I do hope it helps - please let us know what happens.
Cordialement,

Frenchie
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Re: file extension .ima is not associated with incredimail

Postby nrgarnett » Wed Jan 25, 2012 6:55 pm

Hi Frencie

Thanks for your assistance, I'm afraid it didn't fix my problem even after a second run after reboot. <Sad Smile>

Regards

Nigel
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Re: file extension .ima is not associated with incredimail

Postby Frenchie » Wed Jan 25, 2012 7:42 pm

Please detail your operating system and if it is a 64bit OS so we can help further
Cordialement,

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