Incredimail Keeps Downloading the Same messages over and ove

[Echo31]

Your IncrediMail Version: Version 2
Your Internet Browser Type: Internet Explorer 8
Your Operation System: Windows XP

What have you done before the problem occurred?
Nothing that im aware of.

If you receive any error message, please quote it precisely:


Please provide a full description of the problem:
My wife uses incredimail for 2 email accounts both hosted by telstra bigpond (there are 4 mailboxes associated to the main account). 1 email account is specialifically used for important emails and the other is a general email account. The general email account is the one that incredimail keeps downloading over and over. the other account downloads each email once only.

When this porblem started i used the Data transfer wizard to back up the emails and setting and then deleted Incredimail and reinstalled it transfered the emails and setting back to the new install but the same thing happened. After that i reformated the computer(due to incredimail and some other internet explorer problems) and clean installed all programs including incredimail, transfered in the old emails and setting and it still happening.

I have had a look at the your forum at another post with the same problem and i have done the following:

1 checked my setting to ensure no copies are left on the server

2 created a folder and moved all emails out of the inbox

3 I never interrupt the download sequence

this has had no effect.

I use Thunderbird for my emails and I have just configured it to download my wifes emails from the problem account and it only downloaded it once even though i tried to download it a couple of times. I then went back to incredimail clicked Get Mail and it downloaded the same emails again, i then clicked get mail again straight away and it download them all again.


Please Help!!!!

[kevhoyt]

Does anyone have a solution for this issue? I am also having the same problem. Incredimail is set to remove messages from the server when downloading but it doesn't. Eventually it'll work but not until it has downloaded the same message a dozen or more times.

[vitachick]

I'm starting to get duplicate emails myself...

[rencourt]

This has happened to me in the past, and it will eventually stop, but It has been going on all day today, I have downloaded the same 100+ emails going on probably 8 times. It is bogging down my computer and Im afraid if I exit my incredimail it is just going to start over. I just looked at the forum and seen there is actually an issue that they are looking into, but how many times are these same emails going to download.

[IncrediAdmin2]

The issue you are dealing with may be caused by incorrect account details. I would like you to reconfigure your email using the 'Email Setup Wizard':
1. First please refresh your IncrediMail installation by clicking the link below:

http://www.incredimail.com/english/down ... =fullsetup

2. Click 'Tools' and then select 'Email Accounts'.
3. Chose your account, click 'Remove'. To reconfigure the account, click 'Add'.
4. In the Account Wizard window, chose 'Let me configure settings myself' , and click 'Next'.

Please Note – If you do not have another email client installed on your computer, you will not see the 'Let me configure…' option. Continue to Step 5.
5. Please choose your email service provider. If it is not listed, click 'Other'.
6. Follow the instructions to set up your account.
Let me know the results.
Note: Make sure that the password that you have entered is identical to the one your email account provider has given you.

[elainepenza]

I've tried everthing you said and still receioving the same e-mail, they're at 158 and counting., and can't receive any other e-mail's

[IncrediAdmin2]

I would like you to open a new Identity and see if you still encounter the same problem.

To create a new Identity, please click 'Tools' and then 'Identities'. From here you have the option of choosing 'New Identity'.

Set up your Identity, and check to see if problem continues to occur in the new Identity.

Let me know what happens.

Please Note: Your messages will not be visible in the new Identity - to view your emails just switch back to your former Identity.

To switch between Identities, click your Identity name, located next to the Profile Picture in the upper left corner. From here you can switch or manage Identities.