Receiving multiple copies of same e-mail after upgrade


Share/Bookmark
Use this forum to get a solution for any technical issue that you have with Letter Creator
Forum rules
Please read them carefully before posting new topic - Forum rules

Receiving multiple copies of same e-mail after upgrade

Postby Linsis » Wed Mar 07, 2012 3:33 pm

I downloaded the latest upgrade to IM (build 5176) yesterday, Mar. 6/2012. Since then, when I receive e-mail, multiple copies keep coming into the Inbox (5-10 copies). What happened with this upgrade and how can I fix this?
Linsis
IncrediUser
IncrediUser
 
Posts: 3
Joined: Wed Mar 07, 2012 3:15 pm

Re: Receiving multiple copies of same e-mail after upgrade

Postby moonstar » Wed Mar 07, 2012 3:44 pm

When was the last time you updated (previous to this current update)?
Best regards,

Moonstar
IncrediMail Customer Support

Image Image
moonstar
IncrediMail Support Team Member
IncrediMail Support Team Member
 
Posts: 2962
Joined: Thu Nov 12, 2009 12:45 pm

Re: Receiving multiple copies of same e-mail after upgrade

Postby CharlizeValentine » Wed Mar 07, 2012 4:00 pm

Same thing happened to me, it was driving me crazy...continous error messages to download Incredimail again as the solution. I decided to give the 2.5 Beta version a try. I no longer have the multiple emails and it has not crashed, but the 2.5 version has a few minor bugs for me, which I previously posted.
CharlizeValentine
IncrediUser
IncrediUser
 
Posts: 7
Joined: Wed Mar 07, 2012 3:28 pm

Re: Receiving multiple copies of same e-mail after upgrade

Postby Linsis » Wed Mar 07, 2012 4:49 pm

Thank you for your quick responses. I usually upgrade IM when I receive the pop ups to do so. I'm not sure when the last one was but I would have done it then.
Linsis
IncrediUser
IncrediUser
 
Posts: 3
Joined: Wed Mar 07, 2012 3:15 pm

Re: Receiving multiple copies of same e-mail after upgrade

Postby nozzer » Wed Mar 07, 2012 5:48 pm

Same here! Beta version also has the same problem.

Reverted to a previous build (4922) which works perfectly. Someone's messed up I think.

Any comments from IM? <Sad Smile>
nozzer
IncrediUser
IncrediUser
 
Posts: 1
Joined: Wed Mar 07, 2012 5:43 pm

Re: Receiving multiple copies of same e-mail after upgrade

Postby twgoebel » Wed Mar 07, 2012 5:57 pm

Multiple repeated messages and runtime crashes as reported by others.
Problem started with upgrade I installed on March 7.
Windows 7
Incredimail 2 Premium
Current Build 6295175
Don't know what the build number was before the upgrade.
Downloaded and installed the full version but the same problems occurred.
Uninstalled Incredimail and reinstalled the current version from the Incredimail website.
When you get this fixed.....hope you widely inform all of your customers
twgoebel
IncrediUser
IncrediUser
 
Posts: 2
Joined: Wed Mar 07, 2012 5:45 pm

Re: Receiving multiple copies of same e-mail after upgrade

Postby grounded » Thu Mar 08, 2012 1:33 am

I upgraded, What a bloody shambles, tried downloading again, same problem, Why don"t Incredimail leave well alone,? it wasn't broke, why fix it?. I did a system restore and got back to normal, in future I refuse to upgrade.
grounded
IncrediUser
IncrediUser
 
Posts: 59
Joined: Thu Jul 29, 2010 3:46 am

Re: Receiving multiple copies of same e-mail after upgrade

Postby jwv651 » Thu Mar 08, 2012 1:41 am

Same problem here...Multiple copies of the same e-mail. Once fixed I'm never going to upgrade again.
jwv651
IncrediUser
IncrediUser
 
Posts: 1
Joined: Thu Mar 08, 2012 1:30 am

Re: Receiving multiple copies of same e-mail after upgrade

Postby twgoebel » Thu Mar 08, 2012 7:14 pm

Up untill this latest upgrade, I have been very satisfied with the program. I understand that software can be very touchy stuff. But Incredimail does not handle there problem very well with their customers. I sent this problem to Incredimale by VIP Help because I have their premium edition. It took two days to get answer and that answer was to "reinstall Incredimaile by clicking here". In my orginal message to them I told them I had uninstalled the program and then reinstalled it from their website and that it DIDN'T work. They need to send emails to all their customers telling them what is going on....and to banner that message on their Home website page. If they do not start responding with some concern, I will do the only thing that one can do....drop them and get a better email program.
twgoebel
IncrediUser
IncrediUser
 
Posts: 2
Joined: Wed Mar 07, 2012 5:45 pm

Re: Receiving multiple copies of same e-mail after upgrade

Postby gerry908 » Fri Mar 09, 2012 12:46 am

I've been using Incredimail for years now without problems but yesterday I kept getting these multiple copies of the same email. I tried reinstalling the program but it still did it. I tried the 'Restore' method without any luck, so I uninstalled Incredimail and will try it again next week in the hope that it works and if it doesn't, I will stick with Gmail
gerry908
IncrediUser
IncrediUser
 
Posts: 5
Joined: Mon Jan 31, 2011 1:20 am

Next

Return to Technical Issues (crashes, error messages, etc.)

Who is online

Registered users: asdlee, fifashopcions, Google [Bot]