Your IncrediMail Version: 2.5
Your Internet Browser Type: FireFox 3.5
Your Operation System: Windows 7
What have you done before the problem occurred?
New internet provider
If you receive any error message, please quote it precisely:
Please provide a full description of the problem:
Just change internet providers and it won't let me install new account with Comcast.net, keep saying connecting and finally "Oops something went wrong. Password and username is correct. thanks for any help in advance.
comcast account
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comcast account
by ronnycopeh » Mon Apr 02, 2012 9:09 pm
Windows 7 Ultimate, Mozilla Firefox 12.0, IE8, 8GB Ram, 30mg DSL,750g HD,Avast Internet Security , Windows Firewall , Winpatrol Plus, Spywareblaster
"Worry about nothing, Pray about anything and Thank God for everything"
"Worry about nothing, Pray about anything and Thank God for everything"
-
ronnycopeh - IncrediUser
- Posts: 4
- Joined: Thu Sep 29, 2011 2:45 pm
Re: comcast account
by moonstar » Tue Apr 03, 2012 8:59 am
Try the following post:
http://forums.incredimail.com/viewtopic.php?f=10&t=252
If ALL of these don't help, please let me know.
http://forums.incredimail.com/viewtopic.php?f=10&t=252
If ALL of these don't help, please let me know.
Best regards,
Moonstar
IncrediMail Customer Support
Moonstar
IncrediMail Customer Support
- moonstar
- IncrediMail Support Team Member
- Posts: 2962
- Joined: Thu Nov 12, 2009 12:45 pm
Re: comcast account
by ronnycopeh » Tue Apr 03, 2012 1:43 pm
Thanks Moonstar, I tried everything but it just won't connect, I can view mail online at the web but just can't get this new addy to come thru to incredimail. My old address is still active until maybe next week. thanks again
Windows 7 Ultimate, Mozilla Firefox 12.0, IE8, 8GB Ram, 30mg DSL,750g HD,Avast Internet Security , Windows Firewall , Winpatrol Plus, Spywareblaster
"Worry about nothing, Pray about anything and Thank God for everything"
"Worry about nothing, Pray about anything and Thank God for everything"
-
ronnycopeh - IncrediUser
- Posts: 4
- Joined: Thu Sep 29, 2011 2:45 pm
Re: comcast account
by moonstar » Tue Apr 03, 2012 2:56 pm
Were you able to configure your Email Account in another Email Client (not the web, as this won't help figure out what happened)?
Best regards,
Moonstar
IncrediMail Customer Support
Moonstar
IncrediMail Customer Support
- moonstar
- IncrediMail Support Team Member
- Posts: 2962
- Joined: Thu Nov 12, 2009 12:45 pm
Re: comcast account
by ronnycopeh » Tue Apr 03, 2012 8:24 pm
yes, I tried in Thunderbird and Pegasus but I don't like their setup.
Windows 7 Ultimate, Mozilla Firefox 12.0, IE8, 8GB Ram, 30mg DSL,750g HD,Avast Internet Security , Windows Firewall , Winpatrol Plus, Spywareblaster
"Worry about nothing, Pray about anything and Thank God for everything"
"Worry about nothing, Pray about anything and Thank God for everything"
-
ronnycopeh - IncrediUser
- Posts: 4
- Joined: Thu Sep 29, 2011 2:45 pm
Re: comcast account
by ronnycopeh » Wed Apr 04, 2012 2:43 am
I found the problem is in the beta version 2.5. I uninstalled and installed the latest and everything went okay but it asked to update and messed up the setting with the pop server.
Windows 7 Ultimate, Mozilla Firefox 12.0, IE8, 8GB Ram, 30mg DSL,750g HD,Avast Internet Security , Windows Firewall , Winpatrol Plus, Spywareblaster
"Worry about nothing, Pray about anything and Thank God for everything"
"Worry about nothing, Pray about anything and Thank God for everything"
-
ronnycopeh - IncrediUser
- Posts: 4
- Joined: Thu Sep 29, 2011 2:45 pm
6 posts
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