Will not open!!!


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Will not open!!!

Postby Pmfried » Fri Apr 27, 2012 7:55 pm

Your IncrediMail Version: 2.0
Your Internet Browser Type: FireFox 3.5
Your Operation System: Windows 7

What have you done before the problem occurred?


If you receive any error message, please quote it precisely:


Please provide a full description of the problem:
**My Incredimail WILL NOT OPEN! I tried uninstalling, re-installing, downloading "fix-it" programs, EVERYTHING! PLEASE HELP!!!! I cannot view my email on my computer!!!

Please someone answer me!!!

- Peter
Pmfried
IncrediUser
IncrediUser
 
Posts: 7
Joined: Mon Mar 21, 2011 2:32 pm

Re: Will not open!!!

Postby Frenchie » Mon May 14, 2012 4:02 pm

Since you are experiencing this problem, I would like you to try and boot your computer in Safe Mode, which loads Windows with only the necessary drivers, then try using IncrediMail again.

To boot your Windows in Safe Mode, please do the following:
Print out these instructions, so that you can follow them after restarting your computer.
Restart your computer.
Before Windows starts, press the 'F8' key on your keyboard.
Select the 'Safe Mode (with Networking)' option from the 'Mode Select' menu.
After Windows starts up, open IncrediMail and let me know if the problem continues to occur.


Note: To restore your computer to its normal state, simply reboot it.
Cordialement,

Frenchie
Support Client IncrediMail

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