Shut down

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Posts: 14
Joined: Thu Dec 16, 2010 12:07 am

Shut down

Postby ikehgl » Sat Sep 15, 2012 11:04 am

Your IncrediMail Version: 2
Your Internet Browser Type: Internet Explorer 7
Your Operation System: Windows 7

What have you done before the problem occurred?

If you receive any error message, please quote it precisely:

Please provide a full description of the problem:
I want to shut down IncrediMail and open it as needed.
I have the icon at the bottom of my screen. I right click the mouse and chose exit but it doesn do anything.
How should I do it ?


Posts: 1
Joined: Sat Sep 15, 2012 11:24 am

Re: Shut down

Postby PaulBernstein » Sat Sep 15, 2012 12:05 pm

Recently, my IncrediMail 2 has been crashing consistently - mainly when I open attachments.

A "serious" error message appears, and I'm unable to send a Report.....when opening (or should I say, "trying to re-open/launch" IncrediMail - it will not open.

Anyway...after closing all other programs....and waiting for about 10 minutes, I've been able to continue my Incredimail sessions.

FYI information, here under please find THE error message - that I have been unable to send to SUPPORT:

Exception: ACCESS_VIOLATION (C0000005) - on reading from 00000004
Faulting Offset: 00011A46
Module: ImMangrU.dll

Apologies for using the FORUM as a means to communicate with Incredimail Support - but when it appears that you have no other recourse, ......

P.S. I recently re-installed the "latest" version: Build ID 6395233 Setup: ID2 Pn. 142285439....and am still experiencing problems.

If anyone - mainly person from SUPPORT wish to contact me (either via the Forum or direct to: with words of advice, wisdom, or otherwise, look forward to hearing from you.

Before changing from Microsoft Outlook (as my primary email software) to Incredimail (which granted has some delightful letter pics-formats, other "Bells & whistles" etc), I'm going to need a lot of convincing (mainly from usability aspects etc.) to permanently change/purchase Incredimail Premium!

IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: Shut down

Postby IncrediAdmin2 » Sun Sep 16, 2012 7:49 am

ikehgl : Which IncrediMail version do you have installed?

PaulBernstein: Please open a new thread with the details of the problem you encounter, including which IncrediMail version and operation system you have installed.
Best regards,

IncrediMail Customer Support

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