INCREDIMAIL HAS STOPPED WORKING


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INCREDIMAIL HAS STOPPED WORKING

Postby willowhoop » Thu Oct 25, 2012 5:12 am

Your IncrediMail Version: IM premium 2.5
Your Internet Browser Type: FireFox 3.5
Your Operation System: Windows 7

What have you done before the problem occurred?
Installed IM2.5. No other new software or programs installed. I booted the computer up as usual. First thing I do is open Incredimail and it fails.

If you receive any error message, please quote it precisely:
Incredimail has stopped working and windows is trying to fix the problem

Please provide a full description of the problem:
Problem after upgrading to IM2.5. I am using win7 premium on a 64bit computer. I have IM premium account. I use Firefox 16.0.1

After opening IM I receive a message stating that Incredimail has stopped working and windows is trying to fix the problem. I can't access any tools or email.
I've uninstalled and reinstalled, rebooted the computer a couple of times, without success.
I've run all my virus and malware scans, including a boot scan. No issues detected.
I'm totally at a loss now as to what to do next. I do hope this issue is resolved soon.
willowhoop
IncrediUser
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Re: INCREDIMAIL HAS STOPPED WORKING

Postby IncrediAdmin2 » Mon Oct 29, 2012 2:48 pm

Please click the link below to install the latest IncrediMail 2.5 version:

http://www.incredimail.com/english/redir/?id=619841

Please let me know if the problem persists.
Best regards,

IncrediAdmin2
IncrediMail Customer Support
IncrediAdmin2
IncrediMail Support Team Member
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Posts: 4241
Joined: Tue May 15, 2012 11:42 am


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