i can't open incredimail

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mau1201
IncrediUser
IncrediUser
Posts: 1
Joined: Sun Dec 29, 2013 7:40 pm

i can't open incredimail

Postby mau1201 » Sun Dec 29, 2013 7:42 pm

Your IncrediMail Version: 6.3.9.5254
Your Internet Browser Type: Google Chrome
Your Operation System: Windows XP

What have you done before the problem occurred?


If you receive any error message, please quote it precisely:
Exception: ACCESS_VIOLATION (C0000005) - on reading from 03730396
Faulting Offset: 00002CEB
Module: ImApp.exe


Please provide a full description of the problem:
when i try to open my incredimail i can't because there is this error:

Exception: ACCESS_VIOLATION (C0000005) - on reading from 03730396
Faulting Offset: 00002CEB
Module: ImApp.exe

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4285
Joined: Tue May 15, 2012 11:42 am

Re: i can't open incredimail

Postby IncrediAdmin2 » Mon Dec 30, 2013 4:01 pm

When did this issue start occurring?

What do you do prior to getting this crash?

How often does it occur?
Best regards,

IncrediAdmin2
IncrediMail Customer Support


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