Unable to connect to email account

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Joined: Fri May 17, 2013 4:56 pm

Unable to connect to email account

Postby dompiero71 » Fri May 17, 2013 5:09 pm

Your IncrediMail Version: 2.0
Your Internet Browser Type: FireFox 3.5
Your Operation System: Windows 7

What have you done before the problem occurred?
I havent done anything that would have changed my settings

If you receive any error message, please quote it precisely:
Failed to connect to outgoing server ' smtp.gmail.com please try again later' ,

Failed to connect to incoming server

Please provide a full description of the problem:
I have been trying to connect to my incredimail for the last two days some emails have come in but trying to send emails is not happening. after so long i get a pop up that says " Failed to connect to outgoing server ' smtp.gmail.com please try again later' ,
I have tried to update the Incredimail software to see if this would help but its just the same.

hope you can advise me on what i can try

many thanks
Dom Piero <New>

IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: Unable to connect to email account

Postby IncrediAdmin2 » Mon May 20, 2013 2:27 pm

If you are using any kind of firewall or personal proxy, please disable it and try to finish the registration process or the send/receive action.

If the problem persists, you will have to configure your Firewall to allow IncrediMail access to the Internet.

Go to the firewall settings, find the list of all the programs the firewall has detected and allow the following applications full access to the Internet:

• IncMail.exe
• IMApp.exe
• ImNotfy.exe
• ImpCnt.exe

This action should allow you to work with IncrediMail and your firewall at the same time.

For more information on configuring Firewalls, please check the following article:

https://incredimail.zendesk.com/entries ... ncredimail
Best regards,

IncrediMail Customer Support

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