Please do the following in order to correct the issue you are experiencing:
1. Open Internet Explorer.
Please Note: You will need to install Adobe Flash Player using Internet Explorer in order to completely correct the issue.
2. Click the link below to open the Adobe site:http://get.adobe.com/flashplayer/
3. Click 'Agree and install now' to reinstall the Adobe Flash Player.
This should solve the problem you are encountering.