Flash player Needed

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Joined: Sun Sep 08, 2013 12:22 am

Flash player Needed

Postby jforinash » Sun Sep 08, 2013 12:28 am

Your IncrediMail Version: Latest
Your Internet Browser Type: Google Chrome
Your Operation System: Windows 7

What have you done before the problem occurred?
Tried to install incredimail

If you receive any error message, please quote it precisely:
You need to install a flash player for incredimail to function

Please provide a full description of the problem:
I have a brand new laptop. It came with Google Chrome which has a flash player already installed. I also downloaded the Adobe Flash Player. I have attempted to install incredimail 11 times and everytime I get the same message. That I need a flash player. I have two of them on my computer and incredimail does not recognize either one of them. I have unistalled and reinstalled both google chrome and the adobe flash player at least twice. What is wrong with incredimail?

IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: Flash player Needed

Postby IncrediAdmin2 » Wed Sep 11, 2013 2:45 pm

Please do the following in order to correct the issue you are experiencing:

1. Open Internet Explorer.

Please Note: You will need to install Adobe Flash Player using Internet Explorer in order to completely correct the issue.

2. Click the link below to open the Adobe site:


3. Click 'Agree and install now' to reinstall the Adobe Flash Player.

This should solve the problem you are encountering.
Best regards,

IncrediMail Customer Support

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