First, please verify that you did not block the email sender by mistake.
In the IncrediMail main window, click the 'Tools'
menu and select 'Blocked Senders...'
. If the email sender is on the 'Blocked Senders' list, their email will go directly to the 'Deleted Items' folder. To unblock the email sender, simply select them, click 'Delete'
and select 'Yes'
If the email sender is not on the 'Blocked Senders' list, please click here
Click 'Run' in the File Download dialog, click 'Run' again when asked to run the software and follow the instructions in the SupportUtil dialog.
Open IncrediMail and let me know the results.