Use this forum to get a solution for any technical issue that you have with IncrediMail (not send/receive problems).
Forum rules
Please read them carefully before posting new topic - Forum rules
User avatar
Posts: 3
Joined: Thu Feb 04, 2010 12:01 am


Postby waslyh » Thu Aug 05, 2010 2:48 pm

Your IncrediMail Version: 2
Your Internet Browser Type: Internet Explorer 8
Your Operation System: Windows Vista

What have you done before the problem occurred?
not a thing..just daly use.

If you receive any error message, please quote it precisely:
failed to connect to incoming server:
socket error:10013,port;110,protocol:pop. an attempt was made to access
a socket in a way forbidden by its access permissions.

socket eror10013,port 25 protocol; smtp. an attempt to access a socket in a
way forbidden by its access permissions.

Please provide a full description of the problem:
problem came up about 3 months ago on laptop connected to a wireless home network
incredimail was working just fine and then get error messages when wife tries to use incredimail on
her desk top,however is still working fine. I tried uninstall/install full version(3 times) to no avail....i checked firewall
configuration in Trendmicro and they are the same as desktop...HELP ME....we really like using incredimail as it is INCREDIBLE...
thanks for listening.

IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 265
Joined: Wed Nov 25, 2009 5:10 pm


Postby BlackLady » Mon Aug 09, 2010 3:28 pm

Since you are experiencing this problem in IncrediMail, I would like you to test this email account configuration in Windows Mail. To do so, please do the following:

Open Windows Mail, click the 'Tools' menu and select 'Accounts...'.

Click 'Add' and select 'E-mail Account...' and click 'Next'.

Complete your account configuration and click 'Finish'.

Try to send and receive your email using Windows Mail.
Best regards,

IncrediMail Customer Support

Return to “Technical Issues (crashes, error messages, etc.)”

Who is online

Users browsing this forum: No registered users and 2 guests