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Preview Pane Missing

Postby vic479h » Sat Sep 25, 2010 10:27 pm

Your IncrediMail Version: 2
Your Internet Browser Type: FireFox 3.5
Your Operation System: Windows XP

What have you done before the problem occurred?
I get e-mails but can't open the preview pane.

If you receive any error message, please quote it precisely:


Please provide a full description of the problem:
I get e-mails but they are not in the preview pane.Preview pane is checked.
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Re: Preview Pane Missing

Postby Sarcassm » Tue Oct 05, 2010 1:01 am

I have the same problem. Not only is there no preview pane, but I can't open the emails either. Also, it says I am receiving new messages, but they don't show up in my list. emoticon-0101-sadsmile
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Re: Preview Pane Missing

Postby BlackLady » Tue Oct 05, 2010 4:17 pm

I'd like you to download the full setup file for IncrediMail and see if that solves the problem.

Please click here: http://www.incredimail.com/english/down ... &beta=true

Download and install IncrediMail.

Please let me know if the problem persists.
Best regards,

BlackLady
IncrediMail Customer Support
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Re: Preview Pane Missing

Postby soodiepoos » Thu Jan 13, 2011 5:23 pm

Hi, this is a problem I have too. I've recently started using Incredimail 2 and find it excellent for what I want, but I would like to be able to see a highlighted e-mail without opening it. I don't have the "Preview Pane" option in View. I've downloaded the full set up file as per your post but I still don't have it. Any suggestions?

Thanks, Susan
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Re: Preview Pane Missing

Postby IncrediModerator » Fri Jan 14, 2011 12:33 am

We are aware of the problem you mention and are currently working on a solution.

We trust this problem will be corrected in our future version.

In the meantime you may simply use the key combination 'Ctrl + 2'.

Thank you for your patience.
Best regards,

IncrediModerator
IncrediMail Customer Support

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Re: Preview Pane Missing

Postby DBCook » Wed Jan 19, 2011 9:07 pm

I couldn't get rid of mine and I ticked everything because it took up so much space and no way to actually minimize it. Finally foundby messing with the option at top of main IM page if you have the UNREAD tab ticked the Preview window goes away as does sometimes if you tick the ALL FOLDERS window..
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