Can't connect

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Posts: 1
Joined: Tue Nov 02, 2010 6:06 pm

Can't connect

Postby LuisaKelly » Thu Nov 11, 2010 11:46 pm

Your IncrediMail Version: 2.0
Your Internet Browser Type: Internet Explorer 7
Your Operation System: Windows Vista

What have you done before the problem occurred?
Nothing unusual.

If you receive any error message, please quote it precisely:
535 5.7.0 authentication rejected

I don't get this error anymore. It just tells me that it fails to connect.

Please provide a full description of the problem:
Every ime I tried to sign on IncrediMail, it failed to conncect.

I unstalled IncrediMail, restarted the computer, and installed it again. Still same problem.

Then I called Comcast, my email/internet provider, and nothing is wrong with my account. I even created a new secondary account with Comcast, and it still failed to connect.

Please help! I really love IncrediMail.

Thanks a lot.

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Re: Can't connect

Postby IncrediModerator » Sun Nov 14, 2010 3:49 pm

Best regards,

IncrediMail Customer Support

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