In order to see what is occurring with your installation, I'd like you to please send me (in a Private Message) the following:
Please click here
to create the IMData file which will collect this information. Click 'Run'
in the File Download dialog, click 'Run'
again when asked to run the software and follow the instructions in the SupportUtil dialog.
Attach the file to your Private Message and I will check it out as soon as possible!