Incredimail not connecting....error of..-ERR invalid usernam

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christinelmn
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Incredimail not connecting....error of..-ERR invalid usernam

Postby christinelmn » Sat Apr 02, 2011 6:25 pm

Your IncrediMail Version: 2
Your Internet Browser Type: Internet Explorer 8
Your Operation System: Windows 7

What have you done before the problem occurred?
Tried to connect

If you receive any error message, please quote it precisely:
-ERR invalid username/password

Please provide a full description of the problem:

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cdenice
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Location: Long Island, NY

Re: Incredimail not connecting....error of..-ERR invalid use

Postby cdenice » Sat Apr 02, 2011 6:54 pm

Double check the correctness of your email account userid and password.
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HELP !!!
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christinelmn
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Posts: 13
Joined: Sat Apr 02, 2011 6:23 pm

Re: Incredimail not connecting....error of..-ERR invalid use

Postby christinelmn » Sat Apr 02, 2011 8:58 pm

I did change my password under Comcast but how do I change it under incredimail...I've been trying but it keeps sending me to tools, Emails accts....and I cant find that?!?!....HELPPPPPP

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cdenice
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Posts: 2213
Joined: Wed Jan 13, 2010 6:04 am
Location: Long Island, NY

Re: Incredimail not connecting....error of..-ERR invalid use

Postby cdenice » Sat Apr 02, 2011 11:03 pm

Do you see 'tools on the menubar? Do you see the menubar? If not, click the little arrow next to the word 'menu' located on the top right of the main Incredimail window.
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HELP !!!
Image

christinelmn
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Posts: 13
Joined: Sat Apr 02, 2011 6:23 pm

Re: Incredimail not connecting....error of..-ERR invalid use

Postby christinelmn » Sun Apr 03, 2011 3:02 am

Sorry but what do you mean by the main incredimail window?....Sorry....either this is way not user friendly or I'm totally lost.... <Sad Smile>

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cdenice
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Posts: 2213
Joined: Wed Jan 13, 2010 6:04 am
Location: Long Island, NY

Re: Incredimail not connecting....error of..-ERR invalid use

Postby cdenice » Sun Apr 03, 2011 3:56 am

Hi,

Click on link below to see the little arrow in the main window.
download/file.php?id=488&mode=view
Image
HELP !!!
Image

christinelmn
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Posts: 13
Joined: Sat Apr 02, 2011 6:23 pm

Re: Incredimail not connecting....error of..-ERR invalid use

Postby christinelmn » Sun Apr 03, 2011 4:11 am

Finally got itttttt!!!....Thanks so much for your help!!!!!!!!!!!!!!! <Clapping>


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