Advanced search- no Folder tab in the Customize Columns list

Use this forum to ask general setup and usage questions
Forum rules
Please read them carefully before posting new topic - Forum rules
brenont
IncrediUser
IncrediUser
Posts: 4
Joined: Tue Aug 10, 2010 6:15 pm

Advanced search- no Folder tab in the Customize Columns list

Postby brenont » Wed Apr 06, 2011 4:53 pm

Your IncrediMail Version: 2.0
Your Internet Browser Type: FireFox 3.5
Your Operation System: Windows XP

What have you done before the problem occurred?


If you receive any error message, please quote it precisely:


Please provide a full description of the problem:
I have clicked on the 'advanced' tab on the right side of the Incredimail window. I see that there is no Folder tab in the Customize Columns list but once, and only once, a Folder tab appeared when I did a search. I would like to see it there for every search but don't know how.

User avatar
cdenice
IncrediUser
IncrediUser
Posts: 2213
Joined: Wed Jan 13, 2010 6:04 am
Location: Long Island, NY

Re: Advanced search- no Folder tab in the Customize Columns

Postby cdenice » Wed Apr 06, 2011 5:15 pm

Hi,

If you click on the 'advanced' button you will see the 'folder' drop down. I've attached a screenshot. Are you saying that you don't see what's pictured in the screenshot?
Capture.JPG
Image
HELP !!!
Image

brenont
IncrediUser
IncrediUser
Posts: 4
Joined: Tue Aug 10, 2010 6:15 pm

Re: Advanced search- no Folder tab in the Customize Columns

Postby brenont » Wed Apr 06, 2011 11:15 pm

I do see what you have marked in the screenshot but my area of interest is the list of tabs at the bottom of the screenshot - you have Accounts, From, Subject etc and I have had Folder turn up there at one point today - even though right-clicking in the tab area I don't see Folder when I am Customizing the Columns, and it hasn't turned up again. It's not my imagination - I used that tab to move emails resulting from the advanced search to my folder of choice.

User avatar
cdenice
IncrediUser
IncrediUser
Posts: 2213
Joined: Wed Jan 13, 2010 6:04 am
Location: Long Island, NY

Re: Advanced search- no Folder tab in the Customize Columns

Postby cdenice » Wed Apr 06, 2011 11:59 pm

Hi,

Ok, now we're on the same page. I've seen a lot of strange things in Incredimail. But, as informative as that may be, I don't recall ever seeing a 'folder' column it in that area.
Image
HELP !!!
Image

brenont
IncrediUser
IncrediUser
Posts: 4
Joined: Tue Aug 10, 2010 6:15 pm

Re: Advanced search- no Folder tab in the Customize Columns

Postby brenont » Thu Apr 07, 2011 6:07 am

IncrediMail_Screenshot_0001.jpg

The Folder column appeared again, and I found it could be a straight search or an advanced search. I took a screenshot - note that Customize Columns does not feature it. Try as I might since it's reappearance I cannot get the Folder column to appear when I do a search.

User avatar
cdenice
IncrediUser
IncrediUser
Posts: 2213
Joined: Wed Jan 13, 2010 6:04 am
Location: Long Island, NY

Re: Advanced search- no Folder tab in the Customize Columns

Postby cdenice » Thu Apr 07, 2011 6:24 am

Hi,

That's very strange. At least you can say you weren't seeing things <Big Smile>
Image
HELP !!!
Image

User avatar
IncrediModerator
Site Moderator
Site Moderator
Posts: 6140
Joined: Wed Aug 12, 2009 2:58 pm

Re: Advanced search- no Folder tab in the Customize Columns

Postby IncrediModerator » Thu Apr 07, 2011 10:33 am

Please open IncrediMail, click the 'Help' menu and select 'About IncrediMail 2'. What is the Build ID?

This will help me understand what you experienced and enable me to help you in the best way I can.
Best regards,

IncrediModerator
IncrediMail Customer Support

Image Image

brenont
IncrediUser
IncrediUser
Posts: 4
Joined: Tue Aug 10, 2010 6:15 pm

Re: Advanced search- no Folder tab in the Customize Columns

Postby brenont » Thu Apr 07, 2011 2:03 pm

The build ID is 6284944 - checking for updates, I am informed that it is the latest version.

User avatar
IncrediModerator
Site Moderator
Site Moderator
Posts: 6140
Joined: Wed Aug 12, 2009 2:58 pm

Re: Advanced search- no Folder tab in the Customize Columns

Postby IncrediModerator » Thu Apr 07, 2011 3:15 pm

Please try to open a new Identity.

Does the 'Folders' option is there as well?
Best regards,

IncrediModerator
IncrediMail Customer Support

Image Image


Return to “How do I...? Setup, General UI, Getting Started”

Who is online

Users browsing this forum: No registered users and 2 guests