error message


Share/Bookmark
Use this forum to get a solution for any technical issue that you have with IncrediMail (not send/receive problems).
Forum rules
Please read them carefully before posting new topic - Forum rules

error message

Postby ittybitty62 » Fri Apr 22, 2011 12:57 am

Your IncrediMail Version: XE
Your Internet Browser Type: Internet Explorer 8
Your Operation System: Windows XP

What have you done before the problem occurred?
I WAS ABLE TO OPEN INCREDIMAIL AND GET MY EMAILS

If you receive any error message, please quote it precisely:
INCREDIMAIL HAS RUN INTO A PROBLEN AND IT HAS TO SHUT DOWN
SDORRY FOR ANY INCONVENIENCE


Please provide a full description of the problem:
INCREDIMAIL KEEPS SHUTTING DOWN I CANT EVEN READ MY EMAILS
THE MESSAGE KEEPS POPING UP I SEND MESSAGES TO INCREDIMAIL SUPPORT TEAM
I HAVE A LOT OF EMAILS AND CANT ANSWER ANY OF THEM
MARGARET DAVIS
ittybitty62
IncrediUser
IncrediUser
 
Posts: 1
Joined: Fri Apr 22, 2011 12:35 am

Re: error message

Postby IncrediModerator » Sun Apr 24, 2011 1:49 pm

Please fully answer the following questions:
 
1. What was the exact scenario of the crash? (When it happened, what did you try to perform and under which circumstances) ?

2. Does the crash repeatedly return itself (every time with the same scenario)?

3. I'd like you to send me a screenshot so I can check to see exactly what you are seeing and go from there! You can do so by clicking here, clicking 'Run' and when the file download completes, click 'Run' again.

When you see the problem again, click the 'Make Screenshot' in the bottom right-hand corner of your screen. Close the IncrediMail Screenshot Creator and attach the 'IncrediMail_Screenshot_0001.jpg' file created on your Desktop to your reply.
Best regards,

IncrediModerator
IncrediMail Customer Support

Image Image
IncrediModerator
Site Moderator
Site Moderator
 
Posts: 6193
Joined: Wed Aug 12, 2009 2:58 pm


Return to Technical Issues (crashes, error messages, etc.)

Who is online

Registered users: asdlee, dubrenuableni, emerottTero, Google [Bot], jianyfjd