answer the following questions:
1. What was the exact scenario of the crash? (When it happened, what did you try to perform and under which circumstances) ?
2. Does the crash repeatedly return itself (every time with the same scenario)?
3. I'd like you to send me a screenshot so I can check to see exactly what you are seeing and go from there! You can do so by clicking here
, clicking 'Run'
and when the file download completes, click 'Run'
When you see the problem again, click the 'Make Screenshot'
in the bottom right-hand corner of your screen. Close the IncrediMail Screenshot Creator and attach the 'IncrediMail_Screenshot_0001.jpg'
file created on your Desktop to your reply.