Your IncrediMail Version: XE
Your Internet Browser Type: FireFox 3.5
Your Operation System: Windows XP
What have you done before the problem occurred?
My Notifier stopped working and I was in the middle of sorting the problem with Mor Winchester, of IM Support. He asked me to run "noback5" and since then I cannot get IM to respond. I get an error screen saying to "Send Error Report", "Don’t Send", but either option brings up IE form, IM shuts down and restarts with the same problem.
If you receive any error message, please quote it precisely:
Exception: ACCESS_VIOLATION (C0000005) on reading from 00000008
Faulting Offset: 00056363
Please provide a full description of the problem:
My Notifier stopped working so I contacted IM Support and Mor Winchester was dealing with my problem. We went through a number of options Including deleting the Runtime folder. There was a few other things we went through, but I canot see my emails to list them.
He then asked me to run a file called "noback5", and IM went dead since then. I get an error screen saying to "Send Error Report", "Don’t Send", but either option brings up the form in IE, IM shuts down and restarts with the same problem.
I have uninstalled IM, ran Registry cleanup, reinstalled IM, and still cannot use it. It is completely unresponsive. See attachment, it is the only screen I can get when I start IM.
My Ticket Number is: F8D7DB4A-A6F3-40A9-ABF3-B2D504CE4FA9
I am running Firefox 5.0.1 but there was no option above to select that.