moonstar wrote:If you are already working with a IncrediMail Support Member, please continue doing so, as they are familiar with your specific situation and can give you the best support possible.
Thank you Moonstar, but I was working with that person in IM and I cannot now get into IM anymore, so cannot reply to that person. I initiated contact with that person in Help>VIP Support. But as you can see from my attachments, I cannot get rid of the pop up, and cannot therefore access my emails. When I click "Send Error Report" or "Don't Send", IM restarts and the whole pop up thing begins again.
Quite a few emails have come in today that I need to see, but can't. I also cannot acccess them directly from the server, as they have made changes to their site and want to send me an email to confirm I am who I say I am. Since I'm logged in on that site under my IM address, I cannot use that, and my Gmail address will not be recognised.
I'm writing in this forum as a desperate measure, as I cannot get into IM, and I don't know the address of the person I was in contact with.
I need whatever this "noback5" program did to be undone.